This is the privacy notice of Design Éclat Digital Agency. In this document, “we”, “our”, or “us” refer to Design Éclat Digital Agency.
We are a digital agency based in Mauritius, providing website design, website development, WordPress development, graphic design, branding, SEO support, digital marketing support, and other digital solutions.
Our website is: https://design-eclat.com
Our contact email is: contact@design-eclat.com
Introduction
This notice is to inform you of our policy regarding all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.
It covers information that could identify you, referred to as “personal information”, and information that could not identify you personally.
In the context of this privacy notice, “process” means to collect, store, transfer, use, delete, or otherwise act on information.
If there are one or more points below with which you are not happy, your only option is to leave our website immediately.
We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and that it will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and we expect that you will also respect the confidentiality of any information we provide to you.
Our policy is designed to comply with applicable data protection laws, including the data protection laws of Mauritius where applicable.
Except as set out below, we do not sell, share, or disclose to any third party any personal information collected through our website, unless it is necessary to provide our services, comply with the law, or protect our legal rights.
The bases on which we process information about you
The law requires us to determine the legal basis on which we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, we shall stop processing your data where required.
If the basis changes, and if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you request a quotation, approve a project, pay for a service, enter into an agreement with us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you provide to us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes;
- prepare quotations, invoices, proposals, and agreements;
- provide website design, development, branding, marketing, or digital services;
- communicate with you regarding your project;
- manage your website, hosting, domain, email, or technical setup where applicable;
- provide after-sales support or maintenance services;
- provide suggestions and advice on our services and how to obtain the best results from your website or digital project.
We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends, or is terminated by either party under the terms of the contract, and for any period required for legal, accounting, tax, or business record purposes.
Information we process with your consent
Through certain actions, when there is otherwise no contractual relationship between us, such as when you browse our website, contact us through a form, send us an email, message us on social media, or ask us to provide more information about our business, you provide your consent for us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example by asking you to agree to our use of cookies or by asking you to submit a contact form.
Sometimes you may give your consent implicitly, such as when you send us a message by email, WhatsApp, telephone, or social media, to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally beyond what is necessary to respond to your request or provide our services.
We may aggregate information in a general way and use it to monitor the performance of our website, pages, campaigns, or services.
If you have given us explicit permission to do so, we may from time to time send you updates about our services, offers, portfolio, website solutions, or digital marketing services.
We continue to process your information on this basis until you withdraw your consent, or until it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by contacting us at [insert your email address]. However, if you do so, you may not be able to use certain parts of our website or services further.
Information we process for the purposes of legitimate interests
We may process information on the basis that there is a legitimate interest, either to you or to us, in doing so.
Where we process your information on this basis, we do so after having given careful consideration to:
- whether the same objective could be achieved through other means;
- whether processing, or not processing, might cause you harm;
- whether you would expect us to process your data;
- whether you would consider it reasonable for us to do so.
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of Design Éclat Digital Agency;
- responding to communication from you to which we believe you would expect a response;
- protecting and asserting the legal rights of any party;
- obtaining professional advice required to manage business risk;
- protecting your interests where we believe we have a duty to do so;
- improving our website, services, offers, and communication;
- monitoring the security and performance of our website;
- preventing fraud, spam, misuse, or unauthorized access.
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a legal or statutory obligation.
For example, we may be required to keep accounting records, invoices, contracts, and transaction details for tax or legal purposes.
We may also be required to give information to legal authorities if they request it and have the proper authorization, such as a court order, warrant, or other lawful request.
This may include your personal information.
Specific uses of information you provide to us
Information provided on the understanding that it will be shared with a third party
Our website may allow you to submit information that may need to be shared with a third party in order for us to provide a service.
Examples include:
- submitting information for a website project;
- providing domain or hosting access details;
- providing content for a website or marketing campaign;
- requesting setup of third-party tools, plugins, booking systems, payment gateways, or analytics tools;
- submitting files, logos, images, videos, brand guidelines, or written content.
In providing this information, it is your responsibility to ensure that you have the right to share it with us and that it does not infringe the rights of any other person.
We do not specifically use this information except to provide the services requested by you.
We store it where necessary, and we may use it in the future only where relevant to the service we provide, our records, legal obligations, or ongoing support.
Once your information is shared with a third-party platform, such as a hosting provider, domain registrar, email service, payment gateway, plugin provider, CRM, or analytics platform, we have no control over the way that third party processes your data. Their own privacy policy will apply.
Provided your request is reasonable and there is no legal basis for us to retain it, we may agree to delete personal information that you have provided to us. You can make a request by contacting us at [insert your email address].
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified, or if we believe the law requires us to do so, we may remove or amend the content while we investigate.
If we think your complaint is without basis, abusive, misleading, or made in bad faith, we may decide not to correspond further with you about it.
Job applications and employment
If you send us information in connection with a job application, freelance collaboration, internship, or partnership request, we may keep it for a reasonable period in case we decide to contact you at a later date.
This information may include your name, email address, phone number, CV, portfolio, previous work, experience, qualifications, and any other information you provide.
If you would like us to delete your application information, you may contact us at [insert your email address].
Sending a message to our support team
When you contact us, whether by telephone, through our website, by email, by WhatsApp, or through social media, we collect the data you have given to us in order to reply with the information you need.
We may record your request and our reply in order to improve the efficiency of our business and provide a high-quality service.
We keep personally identifiable information associated with your message, such as your name, email address, phone number, company name, website URL, and project details, so that we can track our communications with you and provide proper support.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact another person, company, hosting provider, plugin provider, contractor, or third-party service, we may decide to provide some of the information contained in your complaint to that person or company.
We do this only where necessary, and we decide at our discretion whether to share information, and if so, what information is shared.
We may also compile statistics showing information obtained from complaints to assess the level of service we provide, but not in a way that could identify you personally.
Cookies
Cookies are small text files placed on your computer, mobile phone, or other device by your web browser when you visit a website.
They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide a personalized experience and allowing the website owner to collect statistics about how the website is used.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others may last longer.
Your web browser should allow you to delete cookies. It should also allow you to prevent or limit their use.
Our website may use cookies. They may be placed by software that operates on our website, by WordPress, by plugins, or by third-party services we use.
When you first visit our website, we may ask whether you wish to accept cookies. If you choose not to accept them, some functions of the website may not work properly.
We may use cookies in the following ways:
- to track how you use our website;
- to record whether you have seen specific messages displayed on our website;
- to improve website performance and user experience;
- to remember your preferences;
- to support contact forms, booking forms, or other interactive features;
- to analyze website traffic;
- to support marketing or remarketing campaigns where applicable.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website may be recorded.
We may record information such as your geographical location, internet service provider, IP address, browser type, device type, operating system, screen resolution, pages visited, time spent on the website, and referral source.
We use this information in aggregate to assess the popularity of the pages on our website and how we perform in providing content and services to you.
If combined with other information we know about you from previous visits or communications, this data could possibly be used to identify you personally.
Our use of remarketing
Remarketing involves placing a cookie or tracking technology on your device when you browse our website, so that we may serve you an advertisement for our products or services when you visit another website or platform.
We may use third-party platforms such as Google, Meta, or other advertising providers to provide remarketing services from time to time.
If you have consented to our use of cookies or tracking technologies, you may see advertisements for Design Éclat Digital Agency services on other websites or platforms.
You may be able to manage or disable personalized ads through the settings of the relevant third-party platform.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not sell your personal information to any third party, we may receive information that is indirectly made up from your personal information from third-party services we use.
For example, we may receive analytics, traffic reports, campaign data, form submission data, or technical information from third-party tools.
No such information is normally personally identifiable unless it is linked to information you have already provided to us.
Third-party advertising on our website
Third parties may advertise or display embedded content through our website, where applicable.
In doing so, those parties, their agents, or companies working for them may use technology that automatically collects information about you when their advertisement or content is displayed.
They may also use cookies, tracking pixels, JavaScript, or similar technologies to personalize content or measure performance.
We do not have control over these technologies or the data that these third parties obtain. Accordingly, this privacy notice does not cover the information practices of third parties.
Payment and financial information
If you make a payment to us, your payment may be processed by a bank, payment gateway, online payment platform, or other financial service provider.
We do not usually store full card details or sensitive payment information on our website.
We may keep payment records, invoices, receipts, transaction references, and billing details for accounting, tax, and legal purposes.
Data may be processed outside Mauritius
Our website, hosting, email, software, cloud storage, plugins, and third-party tools may be provided by companies located outside Mauritius.
Accordingly, data obtained in Mauritius or any other country may be processed outside Mauritius.
For example, some of the software or platforms we use may be hosted or developed in countries such as the United States, the United Kingdom, countries within the European Union, or other jurisdictions.
Where possible, we use reputable service providers and take reasonable steps to ensure that your information is protected.
Access to your own information
Access to your personal information
At any time, you may request to review or update personally identifiable information that we hold about you.
To obtain a copy of information that is not available directly through our website, you may send us a request at [insert your email address].
After receiving the request, we will tell you when we expect to provide you with the information and whether we require any additional verification before doing so.
Removal of your information
If you wish us to remove personally identifiable information from our records or website, you may contact us at [insert your email address].
This may limit the service we can provide to you.
We may not be able to delete certain information if we are required to keep it for legal, accounting, tax, contractual, dispute resolution, or legitimate business purposes.
Verification of your information
When we receive any request to access, edit, or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting access or taking any action.
This is important to safeguard your information.
Other matters
Use of site by children
We do not knowingly sell products or provide services directly to children.
If you are under 18, you may use our website only with the consent of a parent or guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
Encryption of data sent between us
We use security measures where appropriate to protect information transferred between you and our website.
Where our website uses SSL certificates, you can check that information is transferred securely by looking for a closed padlock symbol or similar security mark in your browser’s address bar.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How you can complain
If you are not happy with our privacy policy, or if you have any complaint about how we handle your personal information, you should contact us by email at [insert your email address].
We will do our best to resolve your complaint in a fair and reasonable manner.
If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging with us in good faith.
If you are dissatisfied with how your personal information is processed, you may also have the right to contact the relevant data protection authority in Mauritius.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to manage our relationship with you;
- to comply with legal, accounting, and tax obligations;
- to support a claim or defence in court;
- to maintain internal business records;
- to improve the quality of our services.
When your information is no longer required, we may delete, anonymize, or securely archive it.
Compliance with the law
Our privacy policy has been prepared to comply with the laws and regulations applicable to our business and website.
If you think it fails to satisfy the law of your jurisdiction, we invite you to contact us.
However, ultimately it is your choice whether you wish to use our website or services.
Review of this privacy policy
We may update this privacy notice from time to time as necessary.
The terms that apply to you are those posted on our website on the day you use our website.
We advise you to print or save a copy for your records.
If you have any question regarding our privacy policy, please contact us.
Contact Details
For any question regarding this Privacy Policy, please contact:
Design Éclat | Digital Agency
Website: https://design-eclat.com
Email: contact@design-eclat.com
Phone: +230 5905 1257
Location: Royal Road, Upper Vale, Mauritius