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Our process is built on total transparency and structured collaboration. It starts with a Google Meet or in-person session to hear your vision and understand your goals. If we’re a match, we’ll send over a comprehensive proposal mapping out your specific deliverables, investment, and project timeline.

Once approved, we kick off with a deep-dive discovery meeting to align on every detail. To ensure a seamless experience, you will be assigned a dedicated Project Manager who handles all direct communication and remains on hand to answer questions. Throughout the journey, you’ll stay in the loop with regular progress updates and project tracking, ensuring you always have visibility into exactly where the project stands.

Our standard payment structure is 50% upfront, 25% at design sign-off, and 25% on build completion.

That said, we’re pragmatic. Payment terms can be discussed where appropriate — our priority is working with the right partners and structuring engagements in a way that supports momentum and delivery.

We see our work as an investment in your business, not a short-term expense.

Core Build projects — such as brand foundations and website development — are designed to create durable assets that support your business for years, not months. When done properly, these are things you shouldn’t need to revisit frequently, aside from small refinements as your business evolves.

Because of that, project costs depend on the scope, complexity, and ambition of the work. We provide indicative starting points for both Build and Grow engagements, but every project is scoped individually to ensure it delivers long-term value rather than unnecessary rework.

Once we’ve reviewed your brief, we’ll recommend the most appropriate approach and outline a clear investment, timeline, and delivery plan — so you understand exactly what you’re investing in and why.

Timelines vary depending on scope, complexity, and whether the engagement is focused on foundational work (Build) or ongoing growth and optimisation (Grow). In all cases, we define timelines once objectives and requirements are clear, and manage delivery against agreed milestones.

As a general guide:

Shopify website projects typically take around 6 weeks, from strategy through to launch.

Craft CMS projects usually require a minimum of 8 weeks, allowing for custom structure, content modelling, and development.

Craft Commerce projects are more involved and typically start from 10 weeks, reflecting additional complexity around eCommerce logic, integrations, and testing.

All timelines are agreed upfront and managed closely to ensure clarity, quality, and momentum throughout.

We track key performance indicators such as user experience, conversions, and client satisfaction while ensuring that every project aligns with the vision and objectives set from the start.

An open mind and a clear vision. For Builds, we’ll need your existing assets and a deep-dive discovery session. For Retainers, we need access to your analytics and ad accounts. We handle the heavy lifting, but the best results come from a collaborative partnership where communication is fluid.

Absolutely. We build on modern, user-friendly CMS platforms such as WordPress, Framer, and Webflow, chosen to suit your needs and team.

Every Build includes a personalised handover session and a tailored Handover Kit, ensuring you can confidently update content — from text and imagery to blog posts — without touching a line of code.

Hiring in-house is expensive, slow to scale, and rarely delivers the full skillset required. Traditional agencies often add layers, process, and cost without real accountability.

We offer a more efficient alternative. Think of us as an extension of your team.

You get senior strategic and creative expertise, immediately — without the overheads, long-term commitments, or single-hire limitations of an internal team. We work as an extension of your business, focused on commercial outcomes, not billable hours or vanity deliverables.

For most clients, this results in faster execution, clearer thinking, and better value than either building in-house or outsourcing to a conventional agency.